Terms & Conditions

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service. By using the Service, you represent that you meet these requirements.

2. Your Account

To use the Service you must create an account using a valid mobile phone number that can receive SMS messages. You are responsible for all activity that occurs under your account and for keeping your credentials and device secure. You agree to provide accurate, complete, and up-to-date information and to notify us promptly of any unauthorized use.

3. Phone Verification & SMS Consent

The Service uses your mobile phone number to authenticate you. By creating an account or signing in, you expressly consent to receive SMS text messages from Guild containing one-time verification codes and related account security notifications at the phone number you provide. These messages are required to operate the Service and are not marketing messages.

Message and data rates may apply depending on your carrier and plan. Message frequency varies based on your account activity. You can request help at any time by contacting support@field24.ai. If you wish to stop receiving verification messages you must close your account, as these messages are essential to providing the Service.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful, infringing, harmful, or fraudulent purpose;
• Attempt to reverse engineer, decompile, probe, or disrupt the Service or its underlying systems;
• Use the Service to send spam, malware, or to impersonate any person or entity;
• Access the Service using automated means without our prior written permission; or
• Resell, sublicense, or commercially exploit the Service without our prior written permission.

5. Your Content

You retain ownership of any content you submit to the Service (including messages, files, photos, and plans). You grant Guild a worldwide, non-exclusive, royalty-free license to host, store, process, and display your content solely to operate, maintain, and improve the Service for you. You are solely responsible for your content and represent that you have the rights necessary to submit it.

6. Our Intellectual Property

The Service, including all software, text, graphics, logos, and other materials, is owned by Guild or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms.

7. AI Output

The Service uses artificial intelligence to generate suggestions, estimates, drafts, and other output. AI output may be inaccurate, incomplete, or inappropriate for a given use. You are responsible for reviewing and verifying any AI output before relying on it, and Guild makes no guarantees as to its accuracy or fitness for any purpose.

Field24 is a software tool, not a licensed estimator, engineer, architect, surveyor, accountant, or lawyer. Takeoffs, quantities, measurements, pricing, proposals, and other output are not professional advice. You are solely responsible for the bids, proposals, contracts, and other decisions you make or send using the Service, and for checking them against the source documents.

8. Third-Party Services

The Service may rely on or link to third-party services (for example, telecommunications carriers, cloud infrastructure, analytics, and payment processors). Your use of those services may be subject to their own terms, and Guild is not responsible for third-party services.

If you connect Field24 to a third-party AI assistant, such as ChatGPT, your use of that assistant is governed by its provider's terms and privacy policy. What you type or upload there is handled by that provider, and Field24 receives only what the assistant sends to the Service on your behalf. These Terms apply to your use of the Service through that connection.

9. Subscriptions & Billing

Running agent work in the Service requires a paid subscription once any free trial ends. Plans, prices, and what each plan includes are shown on our pricing page and at checkout. By subscribing, you agree to pay the fees for the plan you choose, plus applicable taxes.

• Billing cycle. Plans are billed in advance, either monthly or annually, starting on the day you subscribe. An annual plan is charged for the full year up front.
• Automatic renewal. Your subscription renews automatically at the end of each billing period for another period of the same length, and you authorize us to charge your payment method on file for each renewal until you cancel.
• Payment processing. Payments are processed by our payment processor, Stripe. You agree to keep a valid payment method and accurate billing information on file.
• Upgrades. If you move to a higher plan, the change takes effect right away and we charge the prorated difference for the rest of your current billing period.
• Failed payments. If a charge fails, we may retry it and ask you to update your payment method. We may suspend paid features if the balance remains unpaid.
• Taxes. Prices do not include taxes unless stated. We add sales tax, VAT, or similar taxes where required, based on the billing address you provide.
• Discounts. Promotional prices, discounts, and codes apply only for the period and on the terms stated when offered, and cannot be combined unless we say so.
• Price changes. We may change subscription prices. We will give you at least 30 days' notice before a higher price applies to your subscription, and the new price takes effect at your next renewal after that notice. If you do not agree, you can cancel before it takes effect.

10. Free Trial

We may offer free trial access to the Service. A trial does not require a payment method and does not convert into a paid subscription on its own. A trial has no fixed length: we may limit or end it at any time, including once your use reaches the limits we set, after which you will need a paid plan to keep running agent work.

11. Usage Credits

Agent work in the Service, such as reading plans, takeoffs, pricing, proposals, research, and replies, uses computing and AI model resources. We measure that use in usage credits.

• Included credits. Each paid plan includes a monthly allowance of usage credits, as shown on our pricing page or at purchase. The allowance refreshes every month on your billing date, including on annual plans.
• No rollover. Included credits that you do not use in a monthly period expire at the end of that period and do not carry over.
• How credits are used. The number of credits a task uses depends on the work involved, for example the size and number of files, the complexity of the request, and the AI models it needs. Our usage records determine the credits used. You can check your usage and balance in your account.
• Additional credits. You can buy additional credits as a one-time purchase. Purchased credits are used after your included credits run out for the month, carry over from month to month, do not expire while your account is open, and can be used only while you have an active paid subscription.
• Running out. When your included and purchased credits are used up, agent work pauses until your allowance refreshes, you buy more credits, or you upgrade your plan. We will try to let you know when this happens.
• No cash value. Credits, whether included, purchased, or promotional, have no cash value, are non-refundable, cannot be exchanged for cash, and cannot be sold or transferred to another person or account.
• Promotional credits. Credits we give you for free expire at the time stated when issued.
• Forfeiture. Any remaining credits are forfeited when your account is closed or terminated.
• Changes. We may change the credits included in a plan, the credits a type of work uses, or the price of additional credits. A change to the credits included in your plan applies from your next billing period.

12. Cancellation & Refunds

You can cancel your subscription at any time by emailing support@field24.ai or through our support page. To avoid being charged for the next billing period, cancel before your renewal date.

Cancellation takes effect at the end of your current billing period. You keep access to your plan, including any remaining included credits, until then, and you will not be charged again.

All fees are non-refundable. We do not give refunds or credits for early cancellation, partial billing periods, unused time on a monthly or annual plan, unused included or purchased usage credits, or moving to a lower plan, except where required by law.

If you believe a charge is wrong, please contact us before disputing it with your bank or card issuer. We may suspend your account while a payment dispute is open.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. GUILD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GUILD AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

15. Indemnification

You agree to defend, indemnify, and hold harmless Guild and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your content, or your violation of these Terms.

16. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service at our discretion, with or without notice, including if we believe you have violated these Terms. If we terminate your account because you violated these Terms, you will not receive a refund of any fees or credits. We may also discontinue the Service with reasonable notice. Provisions that by their nature should survive termination will survive.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms on the Service or by notifying you through the Service). Continued use of the Service after the updated Terms take effect constitutes your acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these Terms will be the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

19. Contact

Questions about these Terms? Contact us at support@field24.ai.