Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information. When you sign up, we collect your name and mobile phone number. If you sign up through an invitation, we may also collect your email address, company name, company type, company size, and role.
• Content you submit. Messages, photos, files, plans, documents, audio recordings, and other material you upload or send through the Service.
• Usage and device data. Log data such as IP address, device identifiers, browser type, operating system, pages viewed, features used, and timestamps. We use cookies and similar technologies to operate and secure the Service and to measure usage.
• Payment and billing information. Payments are processed by our payment processor, Stripe. Your card details go directly to Stripe; we do not receive or store your full card number. Stripe shares with us information about your subscription and purchases, such as your plan, billing status, billing address, invoices, and payment history.
• Usage and credit information. Records of the agent work done for your account, such as the tasks run and the usage credits they used, your credit balance, and credit purchases. We link these records to your account.
• Information from connected services. If you connect Field24 to another service, such as ChatGPT or an integration you link, we receive the information that service sends us on your behalf (see Section 5).
• Communications. Messages you send to our support team and any feedback you provide.

2. Phone Numbers, SMS Verification Codes & Consent

We collect and use your mobile phone number to authenticate you and to secure your account. Specifically, we send you one-time SMS verification codes when you sign up, sign in, or perform sensitive account actions.

By creating an account, you expressly consent to receive these SMS verification codes and related account security messages from Guild at the phone number you provide. These messages are required to operate the Service and are not marketing. Message and data rates may apply depending on your carrier and plan. Message frequency varies based on your account activity.

We do not sell your phone number, and we do not share it with third parties for their own marketing. We share it only with service providers acting on our behalf - for example, the telecommunications and authentication providers that deliver the verification SMS - and only as needed to provide the Service. Because verification is essential to the Service, you cannot opt out of verification messages while keeping your account; to stop receiving them, close your account by contacting support@field24.ai.

3. How We Use Information

We use information to:

• Provide, operate, and maintain the Service;
• Authenticate you, verify your phone number, and secure your account (including via SMS verification codes);
• Personalize your experience and respond to your requests;
• Process your content through AI models to generate the features you request (such as estimates, drafts, and replies);
• Monitor, debug, and improve the Service, and detect and prevent fraud, abuse, and security incidents;
• Process payments, measure usage credits, and manage your subscription and credit balance;
• Send you transactional messages about your account or the Service, such as receipts and notices that your credits have run out;
• Comply with legal obligations and enforce our Terms.

4. How We Share Information

We do not sell your personal information. We share information only in these circumstances:

• Service providers. Trusted vendors that host our infrastructure, send SMS and email, process payments (Stripe), provide analytics and error monitoring, and deliver AI processing. They may access information only as needed to perform their services for us and are contractually required to protect it.
• Legal and safety. When we believe in good faith that disclosure is required by law, legal process, or to protect the rights, property, or safety of Guild, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality obligations.
• With your direction. When you ask us to share information - for example, by sending a document for signature or linking a third-party integration.

5. Third-Party AI Assistants (ChatGPT)

You can choose to connect Field24 to ChatGPT. When you do, you sign in to Field24 and allow ChatGPT to use Field24's tools on your behalf.

• Your prompts, conversations, and files in ChatGPT are handled by OpenAI under OpenAI's own terms and privacy policy. Guild does not control how OpenAI uses that information.
• Field24 receives only what ChatGPT sends to our tools, such as your request and any files you share with them, and handles it under this Policy like other content you submit.
• The results our tools return, such as project details, takeoffs, estimates, and proposals, are sent back to ChatGPT and are then handled by OpenAI.
• You can disconnect Field24 from ChatGPT at any time in your ChatGPT settings.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. You can exercise these rights by contacting support@field24.ai. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a data protection authority.

9. Children

The Service is not directed to children under 18, and we do not knowingly collect information from children under 18. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

10. International Users

Guild is based in the United States and the Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where we or our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Policy on the Service or by notifying you through the Service). The "Effective" date above indicates when this Policy was last updated.

12. Contact

Questions about this Privacy Policy or our data practices? Contact us at support@field24.ai.